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N'allez surtout pas la si vous voulez de la qualité et un bon service. Jamais vu une entreprise qui se moque autant de son client
Business Reply September 18, 2017
Bonjour Sotroy, nous sommes navrés de voir que vous n'avez pas eu une expérience 5 étoiles chez nous, nous pouvons vous assurer qu'il n'était pas dans nos intentions de vous frustrer lors de votre visite. Si il n'est pas trop tard, nous aimerions discuter avec vous. Pourriez-vous contacter Gisèle au (514) 487-7777, dès que possible? Merci.
No service at all I waited on the line 11minutes to talk to parts to be told parts departement not answering, not even a apology nothing!
Horrible customer service! Don't waste your time! Find another dealership to service your car!
Ordered new Ford SEP-2016 & was told 6-8 weeks delivery. Arrived 17 weeks later (end of JAN)! Dealership said in NOV-2016 that I would be without a car at most 1-2 weeks, so I sell current car & they offer me a loaner. I then have huge difficulty reaching anyone & get no car. I later find out my calls were being avoided when I called from a different number & got through! I expressed my frustration & was told I would be compensated but finally they didn't care. AVOID DEALERSHIP & AVOID HEADACHES
Went in yesterday for an oil change. Great service, free coffee, Wifi, multiple comfortable sofas and armchairs to wait in, and a shuttle service if service/repairs are to take more time. I recommend using Ford Gabriel's services!
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