Kal Tire in West End Sudbury is here to help you enjoy safe travels with tires, custom wheels, brake service, alignments & more. We bring you the best selection of brands, prices & genuine service.
When I get bad service I let the company know it. When I get good service I let everyone know it. Had my bi-annual Tire swap done and the job was done quickly and right on schedule for one vehicle and quickly and earlier then my scheduled appointment on my second vehicle. Brianna the service counter attendant was both courteous and helpful. All companies need more people like her manning the customer service front lines. Well done guys and girl.
Booked an appointment for 10:30am, came in at 4:30pm. They don’t have a clue if they’re done, 15 minutes later and I find out that they didn’t even start them. What’s the point of booking an appointment when they’re just going to install them when I walk through the door.
What was a terrible Friday afternoon somewhere west of Sturgeon Falls (tire blown - thank goodness for grade 10 auto Stephen!) turned into a delightful Saturday morning at Kal Tire Sudbury. Thank you for your excellent customer service, your quick turnaround and the freebie we got ?. If we lived in Sudbury we would definitely be heading your way for tires. I hope your enjoyed your donuts!
Terrible customer service. Ordered tires which did not come in at the expected delivery date as promised. I can understand this but it was the constant lying afterwards about when they would be expected and the phone calls which never came but promised. Dealt with Brad from th Sudbury location. 6 weeks and counting still no tires or date of arrival. I have always done business here but will discontinue to do so in the future.
We are very sorry you didn't receive better service and communication Mike. We also apologize that the Nokian tires you had ordered were put on back order. It's unfortunate we did not do a better job communicating with you and will ask that the management team review this feedback with the entire team. Thank you.
By bbra9007
August 14, 2017
Rescued again by Kal Tire - have just had a starter replaced in my car. For several years I've been purchasing tires at this Webwood location and have always had great service, whether for tires or mechanical. My thanks to all, in particular Clayton as well as Mackenzie both providing exceptional and efficient service again today.
