iCare Surgical Centre

The wait times are completely unacceptable. Up to 3 hours.

Phone system very poor. I called at 2:15 pm and told an 8 minute wait. Opted to not leave my number and wait on hold. EVERY minute, I had to press # to continue on hold or 3 to leave my number for call back. After 15 minutes I left my number. I called again at 2:55. Told the wait time was 30 minutes (!). I l;eft my number. I called back at almost 4 pm, to get the message that the office closed at 3 pm. What gives?

Wait time can be 2 hours and notices indicate this to allow time for tests and drops to take affect. I have been going there for 2 years under the excellent care of Dr.Bhatti.

Excellent experience,from the reception, tests, until the doctor’s appointment. Highly Recommend this clinic. First time patient K

WARNING: WAITING 3 HOURS PAST YOUR SCHEDULED APPOINTMENT is the norm here.This has happened more than once. The receptionists dont care and when you do finally get in to see the nurse/practitioners/technicians/eye doctor, you are rushed through like an assembly line. They arent behind because they take time for each patient -- they are behind because they overbook. If your time is important, avoid at all costs. There are other eye doctors in Ottawa.