If you live in London or surrounding area and need a trusted veterinarian to care for your pets - look no further! Catherine Millman, veterinarians and the staff of Wellington-Baseline Animal Hospital have many years of experience treating dogs, cats and small mammals.
Dr. Millman, Paula the receptionist are were great support to us, explained the intensity of my dog illness, and helped us to the final process. All staff is great, specially Paula who we are grateful for all the support.
Best vet we have ever been to, hands down. I took my dog there to get neutered alittle while ago because of the great reviews and they gave me a reasonable quote ($125) compared to many others in the area. My dog is a rescue and had a rough start needless to say he has a hard time trusting other people so when we brought him in he was nervous and barked loudly as usual. However, the staff were not judge mental or rude whatsoever. Most people make comments or roll their eyes assuming we simply have not trained him well. Everyone there was very helpful and professional. They ran us threw the procedure and asked us lots of questions about his health. When I returned to pick him up later and pay for the surgery I was pleasantly surprised to find that they also cut his nails and pulled out his 4 remaining baby teeth while he was under aswell. I was even more ecstatic when I saw the bill, even after all that plus the ecollar and pain meds, it was still less then they had quoted me over the phone. Not to mention they did a good, clean job on the surgery and stitches. It's been a month a my dog has fully recovered with no problems or complications :)
Good value, helpful. We had to get our dog's stitches checked out after spaying - they did this free of charge. Non-judgemental when I had to bring my cat in whose shots were out of date. Will continue to use and reccommend highly.
I have taken my chihuahua to Dr. Millman for a year and a half and have been extremely happy with both the care received and cost. When I got my dog I called around London and found them to be the most reasonable price (by far) to have her spayed. The surgery was great. She has been in for routine shots and heart worm testing and each time I had a good experience. Most recently my dog has some stomach problems and I brought her in and was again more than pleased with plan of care and the cost. I recommend this vet to both those looking to have their animal spay or neutered and as a regular vet.
The only problem I have had was with this clinic was answering service. You use to have to leave your name and wait for them to call you back with an appointment. They seem to have gotten rid of this service and now answer directly at the office.
I was looking around for an affordable clinic to spay my cat, being on a single income, I needed someplace I could afford and be sure they would take care of my pet. They were the cheapest in the city, my vet was rediculous for the price of a spay. I dropped her off in the morning, paid for the proceedure and picked her up later in the afternoon, they gave me 2 days of pain medication and an elizabethen collar. You can barely tell there was sugery done, the stitches are tiny and she was not groggy, at all, when I took her home, it has been 2 days and she is doing so well, like nothing happened. I highly, recommend this clinic, it is clean, the staff is wonderful and it is affordable for responsible pet owners.
April 18, 2012: I brought in my beagle today and received the BEST service of any clinic I have ever been to. She is a very nervous, older dog but seemed completely at ease with all the wonderful staff there. I not only met the vet that treated her but every staff member came to meet us and introduce themselves including the vet who does the surgeries. What a great group of ladies. Than the biggest shock of them all - the bill...I had to ask the friendly receptionist if she had made an error, it was LESS than 1/2 of what I was quoted anywhere else. I couldn't believe my eyes. I would recommend this clinic to everyone...the staff, service, compassion and prices are unbelievable !
My dog was in some distress not feeling well and having difficulty urinating. They offered to see her right away and even stayed to perform a necessary test so we didn't have to wait for lab results. We received excellent care and will be returning.
Do NOT take your pet to these people. They managed to add on an extra $100 in "unforseen costs" during a standard neutering for my dog (an extra stitch was needed). The receptionist could take a few lessons in customer service, (short, rude, speaks right over you) not to mention the arrogance & downright rudeness of the vet herself and extortionist prices.
We had a HORRIBLE experience there and will never return.
Apparently to post this review I have to give it at least 1 star. This business doesn't deserve that, it's more like -10 stars.
Perhaps this was a cryptorchid surgery? Removing an undecended testicle is not a routine neuter, it involves locating the second testicle, whether within the abdomen or beneath the skin in the inguinal area, and skillfully removing it. Every owner is asked to confirm that two testicles have dropped prior to surgery. This special procedure and the extra costs involved would have been fully explained and consented to BEFORE the surgery was performed.
By AtariB
November 14, 2011
Good Review
I took my dog here two years ago as well as my cat a year ago. The prices are great here! And unlike most vets who will charge you the 3 different times for the first 3 sets of shots, they do it all at once alone with the procedure! When I took my dog, it was the first time that I had been away from her and started crying it was a big over dramatic useless show lol the nurse as soon as she seen me crying snatched the leash and said ok we'll see you later when you come to pick her up. When I came back to pick my baby up she was excited to see me like usual and the nurse explained to me about her procedure and how to care for it. A week later I had to take her back because she had a scab type chunk that was still attached to her stitch that was ready to fall out and the nurse just snipped it off and we were good to go. As for the cat that is a GREAT story lol I took him and his brother in at the same time to be fixed and my cat being all loving and happy and wonderful was a blast for them, but the other cat......he was a nightmare for them and as the nurse walked back to get them she asked the one "Are you going to be ni.....ooop guess not" and we had a good laugh about the crazy cat as she explained to us about the after care for them. All in all this clinic is good, if they happen to be rude I can only imagine that it is due to the amount of people coming in and out of there and the attitude they get from the people confused on their own!! This is a great clinic and I would use it again for sure!!!
Kittens, puppies, or adults with no vaccination history require multiple vaccinations, ideally at 8, 12, and 16 weeks, which would be before the time of surgery. One vaccination at the time of surgery is not adequate.
By bbrown11
November 9, 2011
What a wonderful clinic!!!
I went to this clinic with my new kitty. I have never owned a pet before and the vet there was so patient and knowledgeable. She informed me on all kinds of information. It was very clear that she loves animals and loves her job. She was very gentle and showed my kitty so much love like it was her own. The girl at the desk was also very kind and polite. I will be back and I will recommend this clinic to all my friends. The vet also told me that they will be having a open house on December the 10th. I am going to go there to buy a xmas present for my kitty.
Terrible secretary. RUDE vet. Obviously very inexperienced and unprofessional. Tried to charge us nearly 200 dollars for a procedure we did not request her to do in the first place but took the liberty of doing anyways, . Will not be going back there ever again!
Dear User123456,
Unfortunately, there is still a charge for surgery and care even if your animal is found to be spayed, this is explicitly stated in the presurgical agreement. We cannot know if your animal is already altered if she has not had a heat cycle and does not have an abdominal scar. I'm sorry that you do not agree with this policy. Nothing was performed that you did not ask for, you were charged for a spay and only a spay. We did not charge you anything extra despite your animal needing extra surgery time and care. We are a well established clinic and have dealt with this issue numerous times, most people are appreciative that their animal is safe, spayed, and there are no extra charges. I hope you find a clinic that will better suit your needs.
