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If you're going to the Brick on Upper James - try to get Nabil to help you. He is tremendous, showed us all the options, discounted pricing - Now this is what customer service should look like. Thank you Nabil
Brick Review I attended the Hamilton Mountain location located at 1441 Upper James St. on two occasions the first on was on Sunday February 21st, 2021 at approximately 3:30pm. When I arrived I was greeted by someone working the door and asked my Covid screening questions and allowed inside. A sales associate then greeted me and asked what I was looking for and I advised a couch (I am looking for other furnitures as well), we began to talk about what I was looking for in a couch. I further advis
Long story short we received damaged and cheap quality furniture we wanted to return for even just credit for different set. We emailed many times and spoke to several people and kept getting the run around to be finally told sorry can’t help you. Terrible customer service.
Want to say that i had a great experience shopping at The Brick.Roy gave excellent service and will definitely go back and get him to help us!Thank you Roy we are very happy⭐️⭐️⭐️⭐️⭐️
excellent service, excellent products.
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