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Yes, have to get word out they are not reliable or know what they are talking about. I would not recommend them at all. They do not reply to calls or give any service after installation. I finally got my heat pump working with another Daiken service company. DO NOT Waste your time with Air Care at 8 Gilbert Street, Fredericton NB
If I could give them a negative star - I would! Absolutely zero service... pardon me - they sent a rookie out 2 years after notifying them that it still didn't work - Have now had this non functioning unit since day 1 over three years ago. Like many of the other comments on here - no call back - missed appointments when they do - no diagnostics done on the unit - paid for 12 years of service - haven't received even one!
installation was quick. No satisfying service after sale. Numerous false promises non returned phone calls NO show for booked appts after taking time off work Had another service technican fix the problem in no time Dont fall for the 12 year Daikon warranty because they just wont come back to fix. AVOID AVOID!
No service after the sale. Hired company in 2009 to install heat pump, air handler, venmar hrv , central vac and all the duct work, cost was $16,500. Just two years later the hrv unit failed. After several phone calls and no show, I made a personal visit to the owner. He didn’t apologize, but did say he would have his guy over to check it out the next day. That failed to materialize as well. Martin’s came and replaced the motor. They’re only interested in initial job where the big $ are. AVOID!
Got my replacement part ordered and under warranty when another company told me it wasn't under warranty. Fast and professional service. Heat pump up and running.
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