Canadian Tire Retail (CTR) is Canadian Tire's core business and one of Canada's most-shopped general merchandise retailers with 479 stores across the country serving over 180 million customers a year. CTR is the Canadian market leader in each of its three main product divisions: Automotive, Home and Leisure.more...See more text
We have been taking our vehicles there for over 6 years and always happy with the service. The auto service department has made some staff changes recently and now when I call to make an appointment, I have to call at least 3 times. No one from that department answers the phone and I have at one point, let it ring for 8 minutes before someone at the auto desk finally picked up. I work and cant really afford to spend that much time trying to book an appointment.
Great staff, the girls in the sports department know what they're doing. Evelyn, I think that was her name?... had great service and always smiling. she didn't know the answer to one on my questions, so she asked her manager and the lady told me that I could have a deal!!! Definitely would go back again.
Terrible experience will not deal with them again. They have horrible customer service and the manager was extremely rude. I would not recommend them to anyone. They do not take ownership of their mistakes. Even when you have proof that it was the stores error the do next to nothing to make the experience better. I would give no stars if that was an option.
