Lost a part to my snowblower carb. Other locations recommended a full carb kit…. Brothers two went to the back and found me the specific part from another machine at a fraction of the cost. Customer service at its finest.
Brought in a snowblower for warranty repair as this is the required severice Center. 4 parts were worn and needed replacement under warranty. Only 1 part was replaced, a simple drive belt. When I asked why the others weren’t replaced the service person said they have to careful about charging the warranty insurance. Yet he’d had now problem charging $250 in labor to change 1 belt. Service person is extremely lazy and won’t fix parts that are actually worn.
I had a minor problem with a trimmer which was fixed while I waited. Thats not the good part. The good part is that the staff were incredibly friendly and helpful and the service - well, it just does not get better. Period. That matters to me so HOORAH Brothers Two. Thank you.