Even though the service has always been substandard, I would frequent with my colleges as it's near my work. Last week I purchased a box of patties which I immediately put in the freezer. When I went to eat one and discovered that I was given the Wrong order. I took the box back and politely explained that they gave me the wrong box. The cashier/server advised me that even though THEY made the mistake, she cannot take the box back nor give me my correct order. Will never support this place.