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I highly recommend them. They supplied the glass at a lower cost and a much quicker delivery time than expected. Will definitely do repeat business.
I called several times to get an answer after leaving the détails of what I needed. I never received a call back. I don't think that is the right way to treat new customers.
Business Reply July 9, 2018
On behalf of MP Glass, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. It seems that your call was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Sincerely, Mary Samiot 514-335-6219
The service was great and the quality excellent. I would recommend them!
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