The Loose Moose and yet, so much has remained the same. Our space is different, but our address isn't. Our business has grown, but we're still independent. And now, even with the most draught beers downtown, we're no beer snobs. Never have been. Never will be. After all, staying true to yourself is how you make new friends – and keep old ones. Anyone who's stopped by The Loose Moose to unwind after work, watch the game or make a night of it will tell you the same.more...See more text
AVOID THIS PLACE IF YOU ARE LOOKING FOR A FAST MEAL.
We thought it would be a good idea to pop into this place for a quick bite to eat before a concert at the ACC.
The servers were slow, unresponsive, dismissive and rude. It took them over an hour to bring us water, nachos and chicken fingers - and they were NOT operating at full capacity that night.
When we gave up trying to find the server that was supposed to be helping us, we flagged down another server to check on the status of our order, he was VERY rude and basically implied that it wasn't his problem.
When we finally did get our food, our server did not offer an explanation or apology for the wait. Needless to say, none of the 7 people in my party will be returning.
Looks like a fun place to eat, but it's not really
Had an hour to spare before a Leaf's game and popped in for a quick bite - first mistake. Nothing at this place is quick.
The food was okay, nothing great and certainly nothing to make me want to return and try other items on the menu. Antijitos were tasty though - good start to the meal!
One person in our party didn't receive his steak - apparently the server forgot to order it... The steak finally arrived when the rest of us were almost finished eating - it's never comfortable eating while one person is still waiting.
The servers are clearly hired for how much beauty they can contribute. Certainly not for their customer service or their intelligence.
In the end, our meal was discounted - because of the late steak - so at least they're aware and admit there was a problem. That alone is often enough to transform a frustrating experience into something better.
If you're going, order an extra beer and enjoy the tunes. You're gonna be there a while....
Evening wasn't a total loss - Leaf's slammed the Sabres, 7 to 4!
first of all the service was terrible. Our waitress was rude.The burgers were not even close to being cooked inside. We sent them back showing the server they were clearly not cooked she just gave us a very dirty look and took the plate and walked away. a while later the burgers returned still not cooked!
The waitress didn't appologize or even tell us to have a good evening. I will definately never return and i will definately tell friends not to eat here. Absolutely horrible restaurant!
