We are family owned and operated and extend our tradition of family to family service.Neil Laird is the third owner and president of the company, following in the traditions of his father Ray and his grandfather George. He is committed to the same values that have built and maintained the company over the last 60 years. Values that place the customer first.more...See more text
The company took my money for a 10-year warranty instead of the default 5, then charged me extra each year to maintain the labour portion of it, and now, when a replacement part is needed under warranty, I found out from the manufacturer that L&S did not register my equipment within 60 days of the installation. Neither they nor the manufacturer will honour the extended warranty.
RIGHT FROM THE BEGINNING OF A NATURAL GAS INSTALLATION, LAIRD AND ITS SERVICES AND ITS PEOPLE HAVE BEEN A DISASTER. JUST NOW RIGHT AFTER AN ANNUAL INSPECTION AND SERVICING, THE FURNACE WONT WORK AND LAIRD IS NOT PARTICULARLY CONCERNED ABOUT FIXING IT
Everything about my service experience was first-rate. Laird is always reliable, honest and they get there fast. I called this morning at 9am, a terrific repairman was at my place within a couple of hours.
Fantastic A/C service call! Charlie quickly diagnosed the problem an even faced with a few mechanical challenges got it fixed effectively and efficiently! Charlie’s sense of humor also made the call a pleasant one. Will definitely be calling this company for service from now on!
Laird and Sons have always been extremely helpful, punctual and professional. Regardless of how insignificant or minor the problem, they’ve always been extremely professional.
Omg amazing service. Excellent customer service. Patient. Knowledgeable and helped to understand how things were working in the house. They installed entire gas system and came back if we had problems free of charge. We continue to service through them and plan on getting more services from them.
Charlie of Laird and Son came to service my ductless AC unit today. As always, very professional, friendly and a good sense of humour! Charlie even offered to fix my leaking hose valve without me even asking him too. Charlie ended up getting soaked - oopsie, good job though! See you next year Charlie!
And a thank you to Jessica for helping me navigate through the review/rating system.
Laird and Sons has always been great in servicing my furnace and air conditioner. Brian has done all of our service calls. He has always been prompt, courteous and very helpful. I would highly recommend using Laird and Sons for all your air conditioning and furnace needs. The best!
