My experience with this business was extremely unpleasant. I stopped by a week after dropping off my carpets to check if they were ready and was met with an insolent individual whose only response was "Did you call". I had not called and this was a major problem for him. I asked if he knew where my carpets as it seemed impossible to find in the piles and mess. He almost didn't find them and proceeded to tell me that he wouldn't be washing them. He threw the carpet at me and things escalated.
Are you the owner of this business?