We see the Crown Pointe Animal Hospital (CPAH) as a professional and progressive small animal hospital. We will base our service on quality of care as well as compassion with a dedicated team-oriented approach, using the best health care solutions available in order to strengthen the bond between the clients and their pets & maximize the health of the pet. Through continuing education and equipment acquisition CPAH will be considered a hospital, admired for the services provided and the products available. The hospital will be sensitive to the ever-changing needs of the client and the community. With the availability of the additional services of alternative medicine, the hospital will serve the surrounding veterinary community with referral options.The high quality services expected by the clients will be provided in a professional, competent and compassionate manner from all members of the hospital team. We appreciate that the practice of veterinary medicine is a professional enterprise and that its financial viability will permit us to conduct ourselves in accordance with this vision.
By striving for excellent customer care and animal advocacy, our supportive team environment will go the extra distance making CPAH one of Ottawa's premiere bond-centered veterinary practices.
There are three emergency clinics in Ottawa that are open 24 hours a day, 7 days a week. For after hour emergency care, please call Alta Vista Animal Hospital at (613) 731-6851 or Ottawa Veterinary Hospital at (613) 725-1182 or the Ottawa-Carleton Veterinary Emergency Hospital at (613) 745-0123.more...See more text
Their priority is the health of our pet. They take care of our furry baby and make them a priority. They find a solution when everyone else gives up. I trust and appreciate the care and love.
First the good: the staff were most often kind. The vet was fantastic with our dog, the place itself is nice and the care was of a good quality. Next the so-so: care is expensive here and there were also times I felt it was bordering on over treating. Vaccinations schedules were really stretched out (meaning more visits) and there was a fair bit of time spend on discussion of treatment before issues arose. The preventative side of that was certainly good but I felt like we were at times planing on treatment before there was a problem to treat. For that and cost, minus one star. The bad: The actual reason we don't go here now is that I felt when we had a problem where we needed needed Crowne Point most they were not there for us. We had a somewhat emergent issue and CP was booked and approaching close so were recommended to go elsewhere(reasonable). We were apprehensive about the treatment plan offered at the other clinic and wanted a second opinion before proceeding with a significant surgery and were again told there was no time and we should go back to the other clinic. Worse yet in this instance they were even rude about it. An animal hospital that can ONLY help me with problems known weeks in advance is of only moderate use. For that the second star lost. You could certainly do worse but I think we've found better
I have 3 show std poodles, I needed to find a great vet in my area.
The friendly staff is knowledgeable and always goes the extra mile to help.
I am very confident nothing is over looked when I bring Tiara, Halo and Leah to their visits with Dr Colon-Kelly and Dr Auger, their fully computerized client files assure me that I will never miss any care for my pooches as I cannot always count on my memory. I would recommend this clinic to everyone.
MMC and the pooches
