Knowing how to connect and communicate face-to-face with all sorts of different people is crucial in business and in life.We can't choose our neighbours and we can't make a living selling to our friends. We don't have the luxury of choosing our colleagues, our managers, our clients or counterparts in other companies. But we can choose how to 'click' with them and make great things happen.In business, as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. more... See more text