Horrible. I had a deer done here less than 2 years ago. When I picked it up right away I noticed defects. The hide wasn't even close to being around the antlers it shrunk so much. There were lumps and bumps gallore on the back of the neck where the seam in the hide was. The nose appeared very dried, cracked, and old. The overall appearance may have been decent if it were 20 years old, and this is right after I picked it up. I have another mount (done at a different North Bay Taxidermist) that is over 15 years old and it is in better shape than the new one. Apparently you get a 10% discount if you are a return customer. I wouldn't be a return customer if it were done for free. The entire job appeared very rushed like he wanted to get it done becuase he needed the money asap.