Tubs The Ultimate Bath Store Inc.

Worst customer service. Do not order anything from them- it will probably take triple the amount of time you are told. I will never shop here again.

Worst retail experience I've ever had in the GTA Avoid this store at all costs The "manager" called "Frank" does not return calls and will not acknowledge faulty parts - tells you to deal with the manufacturer. I'm not kidding - do yourself a favour and stay far far away

The is the Ultima...

The is the Ultimate WORSE bathroom store! These guys are smooth talkers and will tell you anything you want to hear but DO NOT deliver on their promises.The wrong shower door was ordered (by their sales person) they refused to correct the error, or give an exchange shower door. On another order Jasjit ordered the wrong parts 4x, never returned my calls in the 3 weeks I tried to reach him. Do yourself a service and go elsewhere. Any store has to be better than this Ultimate WORSE bathroom store.

Very poor service...

Very poor service. They cracked one mirror during shipping. I have been waiting for more than 4 months to have the cracked mirror replaced. Still waiting and no replacement yet. If you can stay away from these guys. Smooth talkers but that is about all...

disappointed

The store has a reasonable selection of fixtures, some higher end, mostly mid-range and some downright shoddy. And the salesperson we dealt with was reasonably knowledgeable. They carry little if any stock. We were told that the fixtures we purchased would be available in 2 weeks. And, 5 weeks and 5 days later... the fixtures arrived. I tried to suggested to the store manager that they could have handled things better (maybe suggest another product that would really be available in 2 weeks??). His response was that they did nothing wrong. "We never do anything wrong". How can you do business with people who never do anything wrong but who hold up your project by 3 weeks?