At Krown Rust Control in Cambridge, we care more about people than the vehicles they drive. We radiate integrity in everything we do. Customer satisfaction is more important than profit. We're driven to help our customers save money, provide them with the best products, warranty and service in our industry. As a business, we're also committed to continue developing environmentally-friendly products that help improve the communities we live in.more...See more text
They dropped the ball for me this time. I sent a message a couple weeks back to book an appointment for my pickup. It was a couple of months early but they were offering incentives to book early. As I hadn't received any callback, I phoned and told they were sold out and nothing until late September. The person who handled the call left me with a "your business is not important" tone. I'm glad they have so much business they don't need mine.
I have been getting my car rustproofed here for the last 7 years. They are a wonderful family owned business who genuinely care for their customers satisfaction. I put 100% trust in them!
I found the entire experience refreshing. I went to investigate the Krown process prior to deciding who’s product I wanted. Wayne took the time to explain their entire process. I didn’t feel pressured to decide or to select more products other than rustproofing. Once I’d decided, they accommodated me quickly and I was on my way within the hour. Wayne again explained what I might encounter concerning overspray on exhaust and brakes. All in all, a pleasant and efficient transaction.
