In the fall of 2019 I purchased a new furnace an oil barrel from Matt Smith's Heating Service. Not because he was the cheapest quote I got but he assured me the after purchase servicing yearly and whenever needed would be available. He returned a number of times because of soot, fumes, etc and this year when I called to have my furnace serviced for winter after a number of messages when someone did answer the phone I was put on a list. Customer service is terrible and not reliable.
Are you the owner of this business?