I brought an engagement ring of my grandmothers to get fixed, it was a gold ring with 7 diamonds. One of the diamonds had fallen out decades ago and I had wanted it replaced.
I got it back.
The diamond was in crooked and the soder marks were noticable and the band was broken
So i send it back.
the band was fixed but it was missing a diamond
I sent it back. And they asked me if I would like the larger diamond replaced because it was cracked.
I did not want it replaced. It was as if they were intentionally switching out the diamonds for lesser quality diamonds.
I am furious.
heed my warning