new to the area needed work done they got me in two days after my move to be told we must work asap to get your infected tooth worked on,forward 2 days left in ample time live 25 min from the office left 35 min early only to be late as there was road crews on highway and stuck behind a semi. I was 15 late went in,was told he just left and oh he referred you to Kelowna which is 3.5 hours away cause he does not want to deal with late clients. No well you were late so we charge a late fee.