East Side Mario's

Last night my daughter and I were going to Rama to watch Dancing with The Stars..we thought we'd stop in Orillia for dinner, unfortunately we picked your restaurant. It was so cold we ate with our coats done up and shivered...the table beside us got up and left after complaining g how cold it was...then you put another family with two kids there...they were also shivering ! I know it was -28 With the wind shield last night but have the common decency to turn up the heat so people can enjoy .

Literally just got here and already unimpressed. The women greeting people at the door was grouchy and had 0 customer service skills. The experience can only go up from here...

Don't eat here

Meals were poor and did not come close to the menu. Pizza sat on the counter for 22 minutes and was then served as fresh. Order took almost half an hour and was served cold. All meals came at different times so my party of 5 did not eat at the same time. WHAT A WASTE OF MONEY!

My chicken was full of blood the waitress kindly...

My chicken was full of blood the waitress kindly got me a other order which also was full of blood, never ate the dinner, and i was charged full price for the dinner, was not at all happy, very dissapointed in the food service.

The food is great and the atmosphere is...

The food is great and the atmosphere is cheerful,upbeat and friendly. The staff are young,fun and eager to please.We have never left dissappointed or hungry.

well we have always enjoyed east sides but just a...

well we have always enjoyed east sides but just a little disappointed with the slow service the spegetti is to come with a bread loaf but i had to ask for it and the biggie was they have always on my 2 kids birthdays and they are now 18 and 24 sang happy birthday kind of a tradition so i ask a waitress and she said okay ill tell them we waited about 20 minutes and no one seemed to be doing anything so we just left hope it gets better as they do have good food and friendley staff ,,,,,,,,,,,,,,,,,

Excellent service top to bottom. My Server (Ms...

Excellent service top to bottom. My Server (Ms. Pretty) was most helpful and timing was very good. It was especially nice that the manager (Jennifer) personally stopped by to ask how the service and food quality was. Thanks to all the staff including chef squirrel for the great service. I will definitly return.

1. It was our first visit to this location of...

1. It was our first visit to this location of East Side Mario's in Orillia and we found it disappointing to see that there are American and Italian flags in the restaruant. Although it is understood that the food signifies the Italian flag and the franchise signifies the American flag, the restaurant is located in Canada and should also have a Canadian flag. 2. The food was excellent and the atmosphere was welcoming. 3. The service was extremely bad. Our waiter, Chris, came over right away and asked if we wanted beverages. He saw that we already had them from the waiting area at the bar where we sat until a table was ready. He then messed up really bad from there. When he took our orders we explained that we didn't like parmasen. We then placed our orders for lasagna and veal and garlic bread with cheese for dinner. He explained that the parmasen is an option in that he would grate onto our dinner plates once served. He brought us our salad after a long wait and then proceeded to grate the parmasen onto the salad before we stopped him. We hadn't barely started eating our salad and our dinners were brought over. We didn't get our garlic bread with cheese. We asked for a refill of coffee (wasn't offered) and it was about ten minutes later he happened to walk by our table, looked at us, then said, you wanted something.... we then reminded him that we wanted the refill for the coffee. We also reminded him that we never were served our garlic bread. He apologized and we said to let it go as we were now done our meal. We asked for a refill of salad. We never got it. He brought the coffee pot over and didn't bring any cream or milk. Then when we asked for our bill, we double checked to be sure that we weren't charged for the garlic bread, we weren't, but, we were shocked to see that our bill was for $62.00. Aparently he mistakenly put the table behind us food on our bill. We did not tip!!!!!!!!

sarcastic waitress, 25 minute gap between me and...

sarcastic waitress, 25 minute gap between me and my guest's plate. the chicken was tough as if it was microwaved. I won't be going again

Most horrid place to eat, or enjoy an eventful...

Most horrid place to eat, or enjoy an eventful evening. This place does NOT deserve the credit they try to acquire. I will never return and I will spread my opinion of how this foundation is carelessly managed.

wait staff slow, food terrible. Hamburger cooked...

wait staff slow, food terrible. Hamburger cooked to shoe leather, caeser salad with no dressing!! poor quality limited ingredients. Took 40 minutes to get our meal.

This was the most unpleasant dinner we have ever...

This was the most unpleasant dinner we have ever had. No we will never return to this Mario's