I had a very positive and informative experience shopping at this store. My old central vacuum motor had burned out after only 5 years. Regrettably I had purchased it from Costco. Joe at Vacmaster showed me the different motors that are used in central vacuums. I could tell right away the difference. I purchased the Canavac LS550 and had them install it for me the next day. The suction power is unbelievable. If you're looking for quick and excellent service, this is the place to go!
Nasty nasty experience.. I called and told them I lived an hour away. I asked if the product I need was in stock. They said yes, for sure. I asked to secure my order with a prepayment and was told that was not required. I made the long drive the next day just to find out the items I needed were not available. I asked if I could have the items ordered and sent, since it was their error and they said no. It is ridicules as they have the highest prices and yet offer no service and truly do not care
Got a Hoover central vac unit installed from them last month. But we had some issues with its functioning but the staff at VACMASTER took care of t right away. The technician was sent out 3 hours after the call, figured out the issue and fixed it within an hour. Puctual and quick! And he was reasonably priced.