Gtown needs a restaurant that serves good food, has atmosphere and great service. Unfortunately, The Copper Kettle does not consistently deliver in these areas. During a recent visit it was noisy, the food was tasty but lukewarm, the tea and coffee were not hot on arrival and, when additional curry sauce was requested, we were told a $15 charge would be added. I suppose The Copper Kettle is always booked solid because the town has so few choices to eat that are not chain restaurants. Sad.
Business Reply December 21, 2023
I'm sorry to hear that the pub makes you sad, and that shouldn't happen. I can take full responsibility for that. Chef mentioned the request for extra sauce to me after your visit. The young server did the right thing by asking the price, but Chef is very food/recipe proud and she should have asked the manager on duty in this case. He did say he told her $14 though, so you did get charged the wrong amount. I will reimburse you for the curry and the tea and coffee. janet@copperkettle.ca