They are severely under staffed. Impossible to phone them. Line is either busy or you are on hold for a good hour. They have no voicemail. The staff are friendly, I think the blame falls on manager/owner of the clinic. Comes across as someone who doesnt actually care about people. Just in it for the business. And its not like I can just change doctors. Otherwise I would.
Usually on time. Phones answered more than some other clinics. Biggest complaint is how long you have to wait to see your GP. For those who rarely need a doctor it is kind of crazy to have to rely on walk in doctors because you can't wait a week to see your own.